Terms & Conditions

These terms set out the agreement between you and Kachingo Casino. They apply each time you use our site, open an account, deposit funds or play any game. By registering, you confirm that you have read them and that you accept them.

The rules of individual games, the terms attached to each promotion and our privacy and cookie notices form part of the same agreement. Where a specific set of terms covers the same subject as these general terms, the specific terms apply to that game or that offer.

We may change these terms from time to time, for example when we add payment methods, change the games we offer or update the rules we must follow as a licence holder. The current version is always published on this page, with the date it took effect shown at the top.

Where a change affects you in a material way, we will tell you by e-mail or by a message in your account before it takes effect. Continuing to play after that point means you accept the updated terms.

Your account is personal to you. It cannot be sold, shared or transferred, and you may not play on behalf of anyone else or allow anyone else to play on your account.

• You must be 18 or over. Gambling by anyone under 18 is an offence, and we will close any account we believe belongs to an underage person.
• You must be a resident of the United Kingdom and able to enter into a binding contract.
• One account per person. Duplicate accounts will be closed, and any bonus funds or winnings linked to them may be withheld.
• The name, date of birth, address, e-mail and telephone number you give us must be accurate and kept up to date in your account settings.
• The payment methods you use must be in your own name and held in your own right.
• You must not use your account for any unlawful purpose, including moving money or avoiding a self-exclusion.

Keeping your login details safe

Keep your username, password and any security codes private, and do not store them where others can find them. Play made through your account using your login details is treated as play by you. Tell us straight away through live chat or support@casino-kachingo.co.uk if you think someone else has used your account, and we will suspend it while we look into what happened.

We hold a gaming licence and must confirm who our players are. We therefore verify every account, and we will complete these checks before your first withdrawal is paid. We may also repeat them at any point while your account is open.

• Identity and age: a document showing your full name and date of birth.
• Address: a document confirming the residential address on your account.
• Payment ownership: confirmation that the cards, wallets or bank accounts used belong to you.
• Source of funds: where we are required to ask, information about the money you are depositing.

Documents can be uploaded securely through the verification area of your account. Withdrawals are held until the checks are finished, and we may restrict play or deposits in the meantime. If the information requested is not provided, or if it shows that you are under 18 or not eligible for an account, we will close the account, void any bets and return deposited funds to their original source where we are able to do so.

Paying money in

You can deposit using any of the methods shown in the cashier. Minimum and maximum amounts, processing times and any fees charged by a provider are set out there. Funds in your account are held for play only; they do not earn interest, and we do not provide banking services.

Taking money out

Withdrawals are returned to the same method you used to deposit wherever that is possible. If the method cannot receive payments, we will use an alternative in your own name. Withdrawal limits and expected timescales are shown in the cashier, and a request may stay pending while identity, payment or source-of-funds checks are completed.

Bonuses and offers in general

Every promotion carries its own terms, which are published with the offer and apply alongside these general terms. Read them before you opt in, because they set out what the bonus can be used for and how it can be turned into withdrawable cash.

We expect promotions to be used as intended. Opening more than one account, playing as part of a group, placing low-risk or offsetting bets to clear wagering, or any other attempt to gain an unintended advantage counts as abuse. Where we find it, we may remove the bonus and any winnings from it, withdraw your access to future offers and, in serious cases, close the account. Your own deposited funds are not affected.

Gambling should stay affordable and under your control. You can set deposit limits, use reality checks and session reminders, take a time-out or self-exclude from your account at any time. Limits that reduce your spend apply immediately; increases take effect only after a cooling-off period.

Self-exclusion closes your account for the period you choose and stops marketing from us. We will not reopen it before that period ends. You can also exclude yourself from all licensed online operators in Great Britain through GamStop. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

You may close your account at any time by asking us through live chat or support@casino-kachingo.co.uk. We may suspend or close an account where you breach these terms, where we suspect fraud or prohibited play, where verification is not completed, or where an account has been inactive for the period set out in your account. Any remaining balance that is yours will be paid out once our checks are complete.

Complaints and disputes

If something has gone wrong, write to support@casino-kachingo.co.uk with your account name and what happened, or raise it in live chat. We acknowledge complaints promptly and give a written answer within a reasonable time, escalating the matter internally where it needs a closer look. If you are not satisfied with our final answer, you can take the complaint to an independent dispute resolution service free of charge; we will give you its details and we are bound by the outcome it reaches.

Liability

We take reasonable care to keep our games and payment systems working correctly, but we cannot promise uninterrupted access. We are not responsible for faults in your device or internet connection, or for events outside our reasonable control. If a game or display malfunctions, affected rounds and any resulting payouts are void. Nothing here limits liability that cannot be limited by law, and your statutory rights are unaffected.

Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales. If any part of these terms cannot be enforced, the rest continues to apply.