Privacy Policy

We collect information you give us, information we create as you use your account, and information we receive from the partners who help us confirm identities and process payments. We ask only for what we need to run your account, keep play fair and safe, and meet the duties that apply to us as a gambling operator.

Where we ask for information and you choose not to give it, we may not be able to open your account, process a payment or keep the account open.

We use your personal data for the following purposes, and we do not use it for unrelated purposes without telling you first.

• Running your account - opening it, logging you in, showing your balance, accepting your play, paying out winnings and keeping your settings in order.
• Confirming your age and identity - we hold a gaming licence, so we must check that you are 18 or over and that you are who you say you are, both when you register and during the life of your account.
• Processing payments - passing the details needed to take a deposit or send a withdrawal to the payment provider you chose in the cashier.
• Preventing fraud, money laundering and misuse - checking for duplicate accounts, bonus abuse, stolen payment methods and activity that does not match the account.
• Meeting legal and regulatory duties - record-keeping, reporting, responding to lawful requests and dealing with disputes.
• Keeping gambling safer - applying the limits, time-outs and exclusions you set, and looking at patterns of play so we can step in where there are signs of harm.
• Supporting you - answering e-mail and live chat, handling complaints and keeping notes so the next person who helps you has the background.
• Sending offers you asked for - promotional e-mail, SMS or on-site messages, but only where you opted in, and you can opt out at any time.
• Keeping the site working - fixing faults, measuring how the site is used and protecting it against attack.

UK data protection law requires us to have a reason, called a legal basis, for every use of your personal data. These are the bases we rely on.

Where we look at your activity for signs of gambling harm, we do so to meet our duties as a licensed operator and to protect you. A member of our team is involved before any decision to restrict or close an account.

Who we share it with

We share personal data only where it is needed for the purposes above. We do not sell your personal data, and we do not pass it to third parties for their own marketing.

• Payment providers and banks - to take deposits, return funds and send withdrawals through the method registered to your account.
• Identity-verification and fraud-prevention partners - to confirm your age, name and address against trusted records and to check for fraud or money-laundering indicators.
• Game and platform suppliers - the providers whose games and systems run on the site, so your play and balance are recorded correctly.
• Service providers and professional advisers - hosting, security, customer-contact and accounting support, acting on our instructions only.
• Regulators, law enforcement and courts - where the law requires disclosure, or where it is needed to establish or defend a legal claim.
• Self-exclusion and support organisations - where you have registered with a national self-exclusion scheme or asked us to share information with a support service.

Where a provider handles your data outside the United Kingdom, we put safeguards in place so that it keeps an equivalent level of protection.

How long we keep it

We keep your information for as long as your account is open. After an account closes, we keep it for the period required by gambling, anti-money-laundering, tax and other applicable law, and for as long as we may need it to handle a dispute, a complaint or a lawful request. Marketing records are kept until you opt out, and records of a self-exclusion are kept for the period the scheme requires. When a retention period ends, we delete the data or hold it in a form that no longer identifies you.

Under UK data protection law you have the following rights over the information we hold about you.

1. Access - ask for a copy of the personal data we hold and an explanation of how we use it.
2. Correction - ask us to put right anything that is inaccurate or incomplete.
3. Erasure - ask us to delete your data, although we must keep certain records for the periods the law sets.
4. Restriction - ask us to pause our use of your data while a question about it is being settled.
5. Objection - object to use based on our legitimate interests, and object to marketing at any time.
6. Portability - ask for the data you gave us in a commonly used electronic format.
7. Withdrawing consent - turn off marketing or optional cookies whenever you wish.

To use any of these rights, write to support@casino-kachingo.co.uk or start a live chat on the site. We may ask you to confirm your identity first so that we do not release your data to anyone else, and we will answer within the time limit set by law. Marketing can also be switched off directly in your account settings.

If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office. We would ask you to raise it with us first so we can look into it, but you are not required to.

We and our service providers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you have agreed, to show you promotions that fit your interests. You can manage your choices through the cookie settings on the site and in your browser, although blocking essential cookies will stop parts of your account from working. The full detail of what is set and why is in our Cookie Policy.

We may update this policy when our practices, our systems or the law change. The version published on the site is always the current one, and we will tell you about significant changes by e-mail or by a notice in your account.