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About Us
Players also play
Players also play
Who we are
Kachingo Casino is an online casino for players in the United Kingdom. We hold a gaming licence for the games we offer, and we verify every account before a withdrawal is paid out.
Our lobby is built from three types of game, all supplied by established studios rather than written in-house:
- Slots - three-reel classics, video slots and themed series from studios that supply licensed operators.
- Live tables - roulette, blackjack, baccarat and game shows dealt by croupiers and streamed to your device.
- Jackpots - pooled and in-game jackpot titles, with the current prize shown on the game tile.
Every title carries its own help screen with the rules and the return-to-player figure for that game.
What we stand for
Four commitments shape how we run the site.
- Fair play. Results come from the supplier's random number generator and cannot be altered by us or by anything that happens during your session.
- Fast payouts. Once your account is verified, withdrawals are processed in the order they arrive and returned to the method you deposited with, within the timescales shown in the cashier.
- Safer gambling. The tools that cap your spending and your time sit in your account from the day you open it.
- 18+ only. We confirm the age of every customer and close accounts opened by anyone under 18, returning deposits and voiding any winnings.
How we look after players
Account verification
We ask for proof of identity, address and ownership of your payment method. Where documents are needed, you can upload them in your account and our team looks them over.
Secure payments
Deposits and withdrawals run over encrypted connections, and card details are handled by our payment partners rather than stored by us. Funds are only ever returned to an account in your own name.
Support around the clock
Our support team is available at any hour by live chat on the site or by e-mail at support@casino-kachingo.co.uk, and each contact is recorded on your account.
Safer gambling at Kachingo Casino
You can set a deposit limit, take a time-out or self-exclude from within your account. Tighter limits apply straight away, and a cooling-off period runs before any increase takes effect.
Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from the online operators covered by that scheme in a single step.
Getting in touch
Questions about your account, a game round or a payment are best sent straight to our support team.
- Live chat - available on the site once you are signed in.
- E-mail - support@casino-kachingo.co.uk, including anything about documents or payments.
If you are unhappy with an answer, our complaints process explains how to take it further. Every complaint is looked into and answered in writing.
