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Kachingo Casino Login: Sign In to Your Account
Signing in step by step
Logging in takes a few seconds. There is nothing to download: the site runs in your browser on Android, iPhone, iPad, Mac and PC, so the same login works wherever you are.
Load the site in any up-to-date browser. The mobile layout mirrors the desktop one, so the sign-in option sits in the same place.
It sits in the top-right corner, next to the join option used for new accounts.
These are the ones you chose when you created the account. Passwords are case sensitive, so check caps lock before you try again.
When you open an account we email you a verification link. Click it once and your account is live for every future sign-in.
You land back in your account with the cashier, your favourites list and your bonus list all one tap away.
When the log-in form won't let you through
Most failed sign-ins come down to one of a handful of causes, and nearly all of them you can clear yourself in under a minute. Work down this table before you contact us.
| What you're seeing | What to do |
|---|---|
| The password is rejected | Check caps lock, check for a trailing space, and make sure you are using the password you set at sign-up rather than one from another site. |
| The username isn't recognised | Sign in with the username you chose when you created the account. Your email address is used for the verification link and for our messages to you. |
| Nothing happens after you confirm | Clear the browser cache or open the site in a fresh tab. A stale page can hold on to an old session. |
| The account isn't active yet | Open the verification link in the email we sent when the account was created. Until that link is clicked, the account stays unconfirmed. |
| A time-out or self-exclusion is running | Access stays closed for the length of the break you chose. A time-out can run up to six weeks at a time; permanent self-exclusion is not reversed. |
| Fingerprint sign-in isn't offered | TouchID and one-click sign-in only appear on compatible devices. Type your username and password instead. |
If your password is gone for good, our team can help you back in. Live chat is open from 6am to 10pm every day and email replies come within 24 hours. We will ask for details that match the ones on your account before we make any change to it, which is exactly what keeps your balance yours.
TouchID and one-click sign-in on your phone
On compatible devices you can log in with TouchID or one-click sign-in instead of typing your details each session. It is the quickest way in, and it means your password is never tapped out in public.
There is no app to install. Add the site to your bookmarks or to your home screen and you get one-tap access to the same library, the same live tables with HD streaming and a cashier built for a small screen.
- Works on Android phones, iPhone, iPad, tablets, Mac and PC
- TouchID and one-click sign-in on devices that support them
- Home-screen shortcut for one-tap access without a download
- The same account, balance and bonus list on every device
What's waiting for you once you're in
Your account is where everything practical happens at Kachingo Casino. The cashier takes deposits from £10 on every banking method we accept, including Visa debit, Mastercard debit, PayPal, Trustly, Apple Pay, Skrill, Skrill 1-Tap, MuchBetter, bank transfer and Paysafecard, and deposits land instantly.
Bonus claims live under My account → My Bonuses. That is where spins from the Daily Spin Frenzy challenge appear the day after you earn them: £100 wagered on slots unlocks 10 free spins, up to 50 a day, with 35× wagering attached. It is also where you activate the Live Casino Weekend offer, which returns 10% of your live dealer losses up to £20 when you deposit £20 or more on a Saturday or Sunday with the code LiveBoost, paid by 5pm the next working day with no wagering on the cashback.
From the same area you set your own guard rails, browse the 3,300+ titles by volatility, theme or features, search by provider name and keep a favourites list so your regular games are one tap from the log-in screen.
How we protect your account and your money
Every transaction you make travels over a 256-bit SSL encrypted connection, and player funds are held in segregated accounts, kept apart from our own money. Our games are independently tested by eCOGRA and iTech Labs, with RNG certification in place.
Your next big win starts here
We are licensed and regulated in Great Britain by the Gambling Commission under account number 39483. Age verification is mandatory at sign-up, and identity verification is completed before your first withdrawal: a photo ID showing your face, such as a passport or driving licence, plus a proof of address dated within the last three months. Uploaded documents are checked within 48 hours.
Limits, reality checks and taking a break, all from your account
Gambling is entertainment and it carries real risk, so the controls sit inside your account where you can reach them the moment you want them. You can set a deposit limit the day you register, and change or add to it later.
- Deposit limits and net deposit limits - cap what goes in over a day, week or month
- Play time limits - cap how long a session runs
- Reality checks - a prompt that tells you how long you have been playing
- Time out - close your account to yourself for up to six weeks at a time
- Permanent self-exclusion - a lasting close that is not reversed
- A 12-question risk check - a short self-assessment you can take whenever you want a clearer picture of your play
While a time-out or self-exclusion is active, the log-in form will not let you back in. That is the point of it. Our site carries GamCare recognition and links to Gambling Therapy, Gamblers Anonymous and GAMSTOP if you want support from outside. Accounts are for players aged 18 and over.
Getting hold of us about a sign-in problem
Live chat opens with a virtual assistant that handles the common questions and passes you to a human agent when you need one. It runs from 6am to 10pm daily. You can also email us or use the contact form on site, and email replies come within 24 hours.
Our Help section already answers the questions that come up most around deposits, bonuses and account verification, so it is worth a look before you queue for chat. Support is available in English, French, Spanish and Portuguese.
- Have your username and the email address on the account to hand
- Say exactly what the form told you, and what you had already tried
- Mention whether a time-out or self-exclusion might still be running
- If verification documents are involved, note when you uploaded them
Login: questions and answers
Do I need an app to log in?
No. There is no downloadable app, and none is needed. Sign in through your browser on Android, iPhone, iPad, Mac or PC, and add the site to your home screen if you want one-tap access.
Can I sign in with my fingerprint?
Yes, on compatible devices. Mobile sign-in supports TouchID and one-click login, so you can get in without typing your password.
I've forgotten my password. What now?
Get in touch on live chat between 6am and 10pm, or by email or the contact form. We will confirm some details against your account first, then help you back in.
Why can't I log in after setting a time-out?
A time-out closes your account to you for the period you chose, up to six weeks at a time, and it cannot be lifted early. Permanent self-exclusion is not reversed at all.
Do I have to verify my identity to use my account?
Age verification happens during sign-up. Full identity verification is needed before your first withdrawal: a photo ID and a proof of address dated within the last three months, checked within 48 hours of upload.
Is my account secure?
All transactions run over 256-bit SSL encryption and player funds sit in segregated accounts. We are licensed and regulated in Great Britain by the Gambling Commission under account number 39483.
Do I need to log in to claim my daily free spins?
Yes. Spins earned through the Daily Spin Frenzy challenge are credited the following day under My account → My Bonuses, so you sign in to collect them.
What's the smallest deposit I can make once I'm signed in?
£10, and that figure is the same on every banking method we accept. Deposits are processed instantly.
