Contact Us

This page sets out how to contact Kachingo Casino, what to include in your message, and how we deal with complaints.

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How to reach us

There are two ways to contact us, and both reach the same support team.

Live chat: available on the site 24/7, once you are signed in to your account.
E-mail: support@casino-kachingo.co.uk, answered in the order messages arrive.

We do not operate a telephone line, so please use chat or e-mail for every enquiry.

What to have ready when you write

Including the details below in your first message usually saves a round of questions.

Your username, never your password.
The game, bonus or transaction your message is about.
The date and time it happened.

Common questions we help with

Our team deals with, among other things:

Account access, personal details and the verification checks we carry out as a licensed operator.
Deposits, withdrawals and the payment methods shown in the cashier.
Bonuses, wagering requirements and promotional terms.
Technical issues, such as a game that will not load or a round that did not finish.

How we handle complaints

If you are not satisfied with an answer, write to support@casino-kachingo.co.uk with Complaint in the subject line and include the details listed above.

We acknowledge your complaint in writing.
We look into what happened and check the records on your account.
We reply with our decision, and the reasons for it, once the checks are complete.

If the matter is still unresolved after that, we will explain the further steps open to you.