Responsible Gaming

We want every session at Kachingo Casino to be entertainment, not a way to make money or to deal with money worries. Our games are built around chance, the house holds a mathematical edge over time, and losses are the normal cost of playing. Treating the money you stake as the price of your entertainment is the most useful habit you can keep.

Before you play, decide how much you can afford to lose and how long you want to spend. Set that figure as a deposit limit so the decision is made in advance rather than in the middle of a session.

• Only play with money you can afford to lose. Never use funds set aside for rent, bills, food or credit repayments.
• Set a budget and a time limit before you start, and use the tools in your account to hold yourself to them.
• Never chase losses. Raising your stakes to win back what you have lost is the most common way a small loss becomes a large one.
• Avoid playing when you are upset, stressed or have been drinking, when decisions are harder to judge.
• Take regular breaks and keep gambling in proportion to the other things you do for enjoyment.

Our services are for adults only. You must be 18 or over to open an account or place any bet with us. We hold a gaming licence and are required to verify the identity and age of every customer, so we carry out checks when you register and at later points in the life of an account.

Every account includes a set of free controls in the safer gambling area of your account menu. Tighter limits apply as soon as you confirm them. A request to loosen a limit is held for the cooling-off period shown in your account and must be confirmed again before it takes effect, so a decision made in the moment cannot be undone straight away.

Switching a tool on

1. Sign in and open the safer gambling section of your account menu.
2. Choose the tool you want and the period it should cover.
3. Enter the amount or length of time and confirm it.
4. Check the confirmation message and the summary of active limits on the same screen.
5. If you cannot find a setting, or would like us to apply it for you, message us in live chat or e-mail support@casino-kachingo.co.uk.

Time-outs and self-exclusion

A time-out suits a short break; self-exclusion is for a longer, firmer stop. During either, you cannot deposit or play, we stop sending you marketing, and we do not reopen the account early. Any remaining balance is returned to you by the methods shown in the cashier. At the end of a self-exclusion, access is not restored automatically: you must ask us, and a further cooling-off period applies.

Self-exclusion with us covers this site only. To be blocked across every online operator licensed in Great Britain, register with GamStop, described below.

Problems build gradually, and the earliest signs concern time and money rather than any single large loss. If you answer yes to any of the questions below, it is worth setting a limit or taking a break today.

• Do you spend more time or money on gambling than you planned?
• Have you borrowed money, sold possessions or used credit to keep playing?
• Do you gamble to win back losses, or to escape stress, boredom or low mood?
• Have you hidden how much you gamble from family, friends or colleagues?
• Are you missing work, study, meals or sleep because of gambling?
• Has anyone close to you raised concerns about your gambling?
• Do you feel restless or irritable when you try to cut down or stop?

You can also look at your own history at any time. Your account shows deposits, withdrawals, stakes and results for past periods, which is usually a clearer picture than memory alone.

You do not need a diagnosis or a crisis to ask for advice. The organisations below are separate from our business and help anyone affected by gambling, including family members and friends.

• GambleAware - a charity that funds and signposts free treatment and prevention services in Great Britain and publishes practical guidance on keeping control of gambling.
• GamCare - provides free counselling, structured treatment and group support for people affected by gambling, in person, by telephone and online.
• GamStop - the free scheme that, once you have registered, blocks you from every online gambling site licensed in Great Britain for the period you choose.
• The National Gambling Helpline - offers confidential advice at any time of day, both for people who gamble and for those around them.

You can also speak to your GP, who can refer you to an NHS gambling clinic, and to a free debt advice service if gambling has affected your finances. Many UK banks let you switch off gambling payments from your card in their app, which is a simple extra barrier.

If you would like us to apply a limit, a time-out or a self-exclusion for you, or to remove you from marketing, contact us in live chat or at support@casino-kachingo.co.uk and we will action it.

We verify the age and identity of everyone who opens an account, with checks at registration and again if your details change or before a withdrawal is paid. We may ask for documents and may restrict an account until those checks are complete.

Shared devices are the most common way an adult's account is used by someone under 18. Keep your log-in details private, do not save your password in a browser that children use, and sign out when you have finished.

• Use the parental controls built into your devices and home broadband to block gambling content.
• Consider separate filtering software that restricts gambling sites on every device in the home.
• Set up individual user profiles so others cannot open your account or see your payment details.
• Keep cards, banking apps and e-wallet details out of reach, and do not store card numbers where others can find them.
• Talk to children about why gambling is for adults only.

If you believe someone under 18 has used your account, contact us immediately in live chat or at support@casino-kachingo.co.uk so we can suspend access and look into it.